Hello, I hope all is well. Unbelievable, this is what happened; a 95 year old senior’s homemaker did not show up for work. A few weeks ago, one of our seniors called to let me know that her homemaker did not come nor did the homemaker agency call her. Ms. C had to make several calls before speaking to someone at the homemaker agency. She also called homemaker directly a few times, before finally speaking to her. Finally, Ms. C was able to reach the homemaker and the homemaker agency.
The reason why the homemaker did show up to Ms. C.’s house was because Ms. C.’s was transferred to another insurance plan and the homemaker agency did not take the new plan. Ms. C then contacted her insurance company to find out why her plan was changed. After speaking to the insurance company, Ms. C. was able to get back on her original plan.
The insurance company did what Ms. C. asked, however, the homemaker services would not start again for another five days later. While Ms. C was waiting for her homemaker to start again, I helped Ms. C. around the house. She was thankful to have me by her side. I also called both the homemaker agency and the insurance company to confirm everything was back on track.
- Do you think the agency should have contacted Ms. C to notify her about her insurance change?
- Do you think the insurance company should have contacted Ms. C to let her know that her insurance plan changed?
If you are a senior caregiver, I would suggest you contact your Senior Loved One’s (SLO) homemaker agency and request that they contact you immediately if your SLO’s insurance happens to change. This way, you won’t be blindsided if this adverse effect was to happen. In addition, you will be able to make the necessary calls and take the necessary actions for your SLO.
The power of caring requires you to take some proactive steps.